Frequently Asked Questions
Need help? Chances are your question is among our frequently asked questions!
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Administration
What is the billing process at Minty Hosting?
Once you request a domain name, hosting or other product, you will immediately receive an invoice. This must be paid in order to use the services. The products will not become active until payment has been made.
Can I activate direct debit?
Yes, direct debit is possible. Please send your company details to our administration(administratie@mintyhosting.nl), our administration will take care of this.
Where can I find my invoices?
You can view your invoices under the 'Invoices' tab when you log into our control panel. Also, invoices are always sent via email to the specified email address.
Why have my services been extended?
Without cancellation, services are automatically renewed.
What is the minimum term of my contract?
The minimum term of a contract depends on the type of product:
- Domain names: minimum 12 months
- Hosting products: minimum 12 months
- VPS / Managed hosting: minimum 1 month
- SSL certificates: minimum 12 months
- VPN: minimum 1 month
- Microsoft 365: depending on your license, per month or per year.
- Google Workspace: depending on your license, per month or per year.
- Email only: depending on your license, per month or per year.
- E-mail backup: at least 1 month
How can I cancel my contract?
You can cancel products and/or services through the control panel or by emailing support@mintyhosting.nl.
What is the notice period for my contract?
The notice period varies by product and will be stated in your contract.
Can I change the name on my invoices?
To change the name on your invoices, you need to provide the necessary information to the administration. Send an e-mail to administratie@mintyhosting.nl.
Domain names
How can I order a domain name?
You can order a domain name through our web shop via the page https://mintyhosting.nl/domeinnaam/domeinnaam-registreren/
How long does it take to transfer a domain name?
When you apply for a domain name with Minty Hosting, we will immediately submit the application to the registrar, such as SIDN or ICANN. Depending on the extension, this takes from an hour to a few days.
How do I set up the DNS?
After you register a domain name with us, you can change the DNS settings through your account in our MintyCloud control panel.
How do I get a move code and token?
To obtain a move code and token, contact your current hosting provider. They will provide you with the necessary information.
How do I log in to the webmail?
Open a browser: Go to an Internet browser, such as Chrome, Safari, Firefox, or Edge.
Go to the webmail page: In the address bar, type your webmail link: https://webmail.jouwdomeinnaam.nl. Replace "yourdomainname.com" with your organization's own domain name. If your domain ends in .com or .eu, for example, change this as well. Press Enter.
Enter your username: On the login page, you will see a field where you must enter your username. This is often your full email address, such as jouwnaam@jouwdomeinnaam.nl.
Enter your password: In the password field, type your password. Make sure you copy the password exactly (capital letters and special characters are sensitive).
How to forward my email
To forward email in Plesk, follow these steps:
- Log in to our control panel MintyCloud
- Log in to the Plesk control panel.
- Go to the "Mail" section.
- Select the e-mail account for which you want to set up forwarding.
- Click on "Forward.
- Enter the forwarding address you want to send the emails to.
- Click "OK" to save the changes.
I lost my password, how do I set a new one?
To set a new password for your email account in Plesk, follow these steps:
- Log in to our control panel in MintyCloud
- Log in to the Plesk control panel.
- Go to the "Mail" section.
- Select the e-mail account for which you want to change the password.
- Click on "Change Password.
- Enter a new password and confirm it.
- Click "OK" to save the changes.
Manuals
Setting up email on Apple IOS (iPhone or iPad)
Step 1. Open "Settings" on your iPhone/iPad.
Step 2. Go to "Mail."
Step 3. Tap "Add Accounts."
Step 4. Select "Other."
Step 5. Enter name, e-mail address and password.
Step 6. Choose "IMAP."
Step 7. Incoming mail server:
- Host name: v1xx.mintyserver.com
- Username: test@mintyhosting.nl
- Password: your password
Step 8. Outgoing mail server:
- Host name: v1xx.mintyserver.com
- Username: test@mintyhosting.nl
- Password: your password
Step 9. Review and save.
Setting up email on Mac OS
Step 1. Open "Settings" on your Mac.
Step 2. Go to "Mail."
Step 3. Select "Add Accounts."
Step 4. Select "Other."
Step 5. Enter your name, e-mail address and password.
Step 6. Choose "IMAP."
Step 7. Incoming mail server:
- Host name: v1xx.mintyserver.com
- Username: test@mintyhosting.nl
- Password: your password
Step 8. Outgoing mail server:
- Host name: v1xx.mintyserver.com
- Username: test@mintyhosting.nl
- Password: your password
Step 9. Review and save.
Setting up email in Gmail
Step 1. Open Gmail and log in.
Step 2. Click on the cog icon > 'View all settings'.
Step 3. Go to the 'Accounts and imports' tab.
Step 4. Click on 'Add an email account'.
Step 5. Enter'test@mintyhosting.nl'> 'Next'.
Step 6. Enter server details:
- Username: naam@domein.nl
- Password: Your password
- IMAP server: v1xx.mintyserver.co.uk, Port: 995, SSL checkbox, Leave copy on server checkbox
- Click on "Add Account.
Step 7. Select if you want to send emails from this account > 'Next' > 'Next Step'.
Step 8. Click the link in the verification email.
Setting up email in Thunderbird
Step 1. Open Thunderbird. Start the program.
Step 2. Click "File" top left corner of Thunderbird and select "New" > "Existing email account."
Step 3. Enter data
- Name: Your name
- Email address: naam@domein.nl
- Password: Your password
- Click "Continue"
Step 4. Configure server settings
- Incoming server (IMAP): v1xx.mintyserver.co.uk, Port: 993, SSL/TLS: SSL/TLS, Username: naam@domein.nl
- Outgoing server (SMTP): v1xx.mintyserver.co.uk, Port: 465, SSL/TLS: SSL/TLS, Username: naam@domein.nl
Step 5. Complete setup. Name your account and click "Done." On the new screen, click "Finish."
Setting up email in Outlook
Step 1. Open Outlook. Start Microsoft Outlook on your computer.
Step 2. Go to Account settings. Click "File" > "Add Account" under "Info."
Step 3. Add new account. Select "Add manual settings or additional server types" and click "Next".
Step 4. Choose IMAP. Select "IMAP" and click "Next."
Step 5. Fill in details:
- Name: Your name
- Email address: naam@domein.nl
- Account type: IMAP
- Incoming server: v1xx.mintyserver.co.uk
- Outgoing server: v1xx.mintyserver.co.uk
- Username: naam@domein.nl
- Password: Your password
Step 6. More settings:
- "Server for outgoing e-mail." Check "Outgoing e-mail server (SMTP) requires authentication" and select "Sign in with the same server's settings for incoming e-mail."
- "Advanced": Set:
-
-
- IMAP: 993 (SSL)
- SMTP: 587 (TLS)
-
Step 7. Click "Next," "Close," and finally "Finish."
Installing AnyDesk for macOS
Step 1. Open a web browser and go to AnyDesk.com.
Step 2. Click on "Download" and select "macOS".
Step 3. Download the .dmg file.
Step 4. Open the .dmg file and drag the AnyDesk icon to "Applications".
Step 5. Find AnyDesk via the magnifying glass and open it.
Step 6. Grant the requested permissions.
Step 7. Use AnyDesk by sharing your workspace number for access.
Installing AnyDesk for Windows
Step 1. Go to AnyDesk website. Open your browser and type anydesk.com, press Enter.
Step 2. Find download page. Click "Download Now" on the homepage.
Step 3. Select operating system. Choose "macOS" on the download page.
Step 4. Download file. Wait for the download of the .dmg file to complete.
Step 5. Open installation file. Go to the "Downloads" folder and double-click on the .dmg file.
Step 6. Install AnyDesk. Drag the AnyDesk icon to the "Applications" folder.
Step 7. Open AnyDesk. Find AnyDesk via the magnifying glass and open it.
Step 8. Grant permissions. Grant the requested permissions.
Step 9. Use AnyDesk. Share your workspace number for connection.
Install Google SMTP on the Minty Support WordPress plugin
Step 1: Open Google Cloud and log in with your Google account.
Step 2: Click on "Select a project" -> "NEW PROJECT."
Step 3: In the new screen, enter an appropriate name and click "CREATE."
Step 4: Select the project by clicking "Select a project" at the top left and then the project you just created. Then search for "Gmail API" -> "Search" at the top of the search bar.
Step 5: Click on the first link called "Gmail API" -> "ENABLE."
Step 6: Click on "CREATE CREDENTIALS."
Step 7: In the new screen, make sure "User data" is checked, then click "NEXT."
Step 8: In the new screen, enter an appropriate name for the app and enter the email address of the Google account you logged in with in Step 1. Then click "SAVE AND CONTINUE."
Step 9: In the new screen, add the gmail.send, openid, userinfo.email and userinfo.profile scope and then click "SAVE AND CONTINUE."
Step 10: Select "Web application" as the application type, again specify an appropriate name, and add an Authorized Redirect URI. Make sure the Authorized Redirect URI is"https://websitenaam/wp-admin/". After that, click "CREATE."
Step 11: In the new screen, click "DOWNLOAD" to download a file that will be needed later. Then click on "DONE."
Step 12: Install the Minty Support plugin by clicking this link.
Step 13: Install the Minty Support plugin on your WordPress website. Login to your WordPress website and navigate to "Plugins" -> "Add New Plugin" -> "Upload Plugin" and drag the plugin you just downloaded to the "Choose File" window. In the new window, click on "Activate Plugin."
Step 14: Click on the Minty Support plugin at the bottom of the left menu bar of your screen. Navigate to "SMTP Mail," check "SMTP Mail" here and select "Google." In the new screen, click "Choose File" and then select the Google file you just downloaded. Next, click "Upload" and then "Save."
Step 15: Link the Google account you logged in with in Step 1 to the Minty Support plugin by clicking "Give plugin permission to send emails" and logging in.
Install Microsoft SMTP on the Minty Support WordPress plugin
Step 1: Open Microsoft Entra admin center: https://entra.microsoft.com/.
Step 2: Click on "Applications" -> "App registrations."
Step 3: Click on "New registration."
Step 4: Give the app an appropriate name and enter the data using the picture and click "Registar".
Step 5: Save the "Application (client) ID," we will need this later.
Step 6: Go to "API permissions" and click "Add a permission" -> "Microsoft Graph" -> "Deligated permissions" here.
Step 7: Add the permissions "Mail.Send", "offline_access" and "openid" by clicking the check mark in front of the permission and then "Add permissions". Click on "Grant admin consent for TenantName."
Step 8: Click on "Certificates & secrets" -> "New client secret" give an appropriate description here and at the "Expires" tab select 24 months. Finally, click on "Add."
Step 9: Save the code under "Value," which will be needed later.
Step 10: Install the Minty Support plugin by clicking this link.
Step 11: Install the Minty Support plugin on your WordPress website. Login to your WordPress website and navigate to "Plugins" -> "Add New Plugin" -> "Upload Plugin" and drag it the just installed plugin in the "Choose File" window click on "Activate Plugin" in the new window.
Step 12: Click on the Minty Support plugin at the bottom of the left menu bar of your screen. Navigate to "SMTP Mail" check "SMTP Mail" here and select "Microsoft". In the new window, enter the previously saved "Application (client) ID" under the "Application ID" entry field. In the "Application secret" entry field, enter the previously saved "Secret Value". In the "Redirect URI" entry field, enter the previously saved "Redirect URI". Finally, click on "Save".
Step 13: Link a licensed Microsoft mailbox to the Minty Support plugin by clicking "Allow plugin to send emails" and then logging in.
Hosting
How do I order an SSL certificate?
To order an SSL certificate, go to https://mintyhosting.nl/hosting/ssl-certificaten/ and select the SSL certificate you want. Fill in your details and we will contact you to activate the SSL certificate.
How long does it take to move a website?
The duration of the website relocation process can vary depending on several factors, including the size and complexity of the website, the availability of the parties involved and the speed of DNS updates. In general, we strive to move websites as quickly as possible, and this can be completed within a few hours to a few days.
How can I upgrade my hosting package?
To upgrade your hosting package, follow these steps:
- Log in to our MintyCloud control panel.
- Click on the desired hosting package.
How can I downgrade my hosting package?
To downgrade your hosting package, follow these steps:
- Log in to our MintyCloud control panel.
- Click on the desired hosting package.
Can I link my package to another domain name?
Yes, you can link your hosting package to another domain name by changing the domain name in your account settings within our MintyCloud control panel. Please contact customer service at support@mintyhosting.nl if you need assistance with this change.
What is the most suitable hosting package for me?
The most appropriate hosting package depends on several factors, including the size and complexity of your website, expected traffic, storage space requirements and other specific requirements. Contact our customer service team at support@mintyhosting.nl for personalized advice and recommendations based on your needs.
Microsoft 365
How do I order a new Microsoft 365 license?
How do I order an additional Microsoft 365 user?
Google Workspace
Minty Hosting linking to Google Workspaces
To have Minty Hosting manage existing Google Workspace environment, the following steps should be followed.
Faults
Where can I log in to view my products?
You can log on to https://mintycloud.nl/inloggen/ to access your products.
How do I set up two-step verification for my account?
After logging into your account within our control panel, click on the user icon in the upper right corner and go to the 'Security' tab to set up two-step verification.
I lost my login information, what should I do?
If you have forgotten your password, you can request it again at: https://mintycloud.nl/wachtwoord-vergeten
Can I change my login information?
No, you can only change your password.
Private Server (VPS)
What is a private server?
A private server, also called a VPS, is a server on which only your website or web shop is hosted. This offers more control, privacy and performance than shared hosting environments.
Which private server is best for me?
For personalized advice, please email support@mintyhosting.nl. Our team will then look specifically with you and provide appropriate advice based on your needs and requirements.
Faults
How do I know there is an outage?
At Minty Hosting, we strive to communicate outages as quickly and clearly as possible.
How long does an outage last?
The duration of an outage varies depending on the source, which is sometimes beyond our direct control. We closely monitor all of our services and receive immediate notification of any outages.
